Refunds & Returns Policy

If you’re unhappy with your purchase for any reason within 7 working days of receiving your products, we are more than happy to arrange the return of your products in line with our terms and conditions.

 

How do I return a product?

Please contact our customer services team on +27 (0) 12 661 2909.

 

When requesting a return, please take into account the following:

 

When returning a product please use the returns label on your delivery note

It is your responsibility to make sure the items are securely packaged, labelled and transported in accordance with all applicable laws and regulations (including those relating to the transport of hazardous materials).

For terms and conditions, please see Section 12 of the ‘Cancellations and Returns’ in our conditions of sale.

Pro-Vey & FlexiLine do not accept the return of certain items. Please contact us to find out more.

 

Pro-Vey & FlexiLine do not accept the return of certain items:

• Specially manufactured products
• Products cut to size

 

Products are packed ready to be delivered in the shortest possible time depending on the stock availability, specially manufactured products and/or products that need to be cut to size.  Lead times will be communicated once an on-line order has been received and stock levels are checked.

 

ONLINE ORDER COLLECTION

Customers are responsible for collection of orders. Once a customer order is packed and ready for delivery the sizes and weight(s) will be communicated to the customer for collection by whatever means the customer arrange.

 

EXPORTS

Export Market Deliveries will be handle through direct communication with the customer.